Privacy Policy

Effective Date: September 17, 2026

Lancaster Kitchens & Baths respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share information obtained through our website, customer interactions, project communications, and text messaging services.

Information We May Collect

We may collect information you voluntarily provide to us, including:

Name
Mailing or project address
Email address
Telephone and mobile phone numbers
Project information
Appointment and scheduling information
Product and material selections
Information submitted through website contact forms
Communications between you and Lancaster Kitchens & Baths
SMS/text messaging consent information

We may also collect certain technical information when you visit our website, such as IP address, browser type, device information, cookies, and website usage information.

How We Use Information

We may use the information we collect to:

Respond to inquiries

Prepare estimates and proposals
Provide remodeling, design, construction, and related services
Schedule appointments and project activities
Communicate regarding active projects
Coordinate material selections and deliveries
Provide customer service
Send project-related text messages when consent has been provided
Maintain business and project records
Improve our website, services, and customer experience
Comply with applicable legal or regulatory requirements

SMS/Text Messaging Privacy

When a customer provides consent to receive text messages from Lancaster Kitchens & Baths, we may use the customer’s mobile telephone number to send project-related communications.

These communications may include scheduling, project updates, material selections, deliveries, site coordination, photos, questions, and other customer-service communications.

SMS consent is used only for the purposes for which the customer provided consent.

Mobile telephone numbers and SMS consent information will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages or operating our communications systems, such as telecommunications or business communication providers, but only as necessary to provide those services.

Customers may withdraw SMS consent at any time by replying STOP to a text message from Lancaster Kitchens & Baths.

Customers may reply HELP for assistance.

Sharing of Information

Lancaster Kitchens & Baths does not sell personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide services to customers. These providers may include:

Telecommunications and business communication providers
Customer relationship management providers
Website and hosting providers
Payment processors
Accounting or bookkeeping providers
Contractors, subcontractors, suppliers, or vendors involved in a customer’s project
Professional advisors such as accountants or attorneys

Information may also be disclosed when required by law, court order, governmental request, or when reasonably necessary to protect the rights, property, or safety of Lancaster Kitchens & Baths, our customers, or others.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and project records, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and understand how visitors use our website.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

Third-Party Services

Our website and business operations may use third-party services or contain links to third-party websites. Lancaster Kitchens & Baths is not responsible for the privacy practices of third-party websites or services.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you.

You may opt out of SMS/text communications at any time by replying STOP.

You may also contact us directly with questions concerning your information or this Privacy Policy.

Changes to This Privacy Policy

Lancaster Kitchens & Baths may update this Privacy Policy from time to time. Changes will be posted on this website with the updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Lancaster Kitchens & Baths
301 Main St, Unit G, Landisville, PA 17538
(717) 984-4922
[email protected]

Recent Posts

Cris Graffa

17:12 29 Jun 24

In September 2023, my wife Barbara and I decided it was finally time to update our outdated kitchen. After reading many reviews, we contacted three highly-rated contractors in the Lancaster, PA area for their solutions and quotes.Our requirements included:* New cabinets* Replacing our tile floor* New countertops* New patio door* Remodeling an adjacent powder room* A solution for a difficult-to-reach cabinet* PaintingAfter careful consideration, we chose Lancaster Kitchens and Baths (LKB) in Salunga, PA. Steve Reed, our salesperson and project manager, impressed us with his enthusiasm and can-do attitude, working within our modest budget. The other vendors either exceeded our budget or didn't fully address our needs.Steve also identified a critical plumbing issue in our home, built in 1995, which had Quest plumbing known to be unreliable. Including the plumbing repair in our remodel was a tough but necessary decision.Steve’s team provided a beautiful and functional kitchen design. They were flexible with our specific requests, including:* Darker lower cabinets and lighter upper cabinets* A half-moon pull-out for a blind corner cabinet* Purchasing our own powder room vanity, mirror, cabinet handles, and pulls* Adding stainless steel wall plates, a patio door with built-in blinds, and additional design elements to the backsplash* Installing our chosen fixtures and a quartz countertopWork began on 12/7/2023 and was completed on 1/11/2024, right on schedule despite the holidays. The final result is stunning, with superb craftsmanship. Kudos to Steve, Seth, “Farmer,” Blaine, and Anthony for their excellent work. We highly recommend LKB for anyone looking to remodel their kitchen.HIGHLY RECOMMEND

Justin Kenel

17:57 11 Jun 24

Anthony and his team did a wonderful job on our bathroom - they were a pleasure to work with, were always happy to answer our questions, and left the bathroom looking great. We were impressed with how clean they left the area around the bathroom each day when they were done working, and how much care and attention they put into communicating with us. Thank you so much, and would definitely recommend them to anyone having a bathroom redone.

Barbara Rockwell

23:35 26 Apr 24

Very satisfied with the work on my kitchen. Communication was excellent. Steve was great to work with, and made us feel that our job was important to him. Some work ended up being done Easter week, and they went out of their way to make sure I could still cook Easter dinner. Highly recommended.

Barbara Caldwell

09:24 11 Apr 24

Excellent job done ( 8/5/24) on our shower remodel. From sales person Nick, to Anthony project manager.and to the guys who did the installation all went great. The product used for the shower is awesome. Everyone was friendly,, paid attention to detail and made sure everything was protected and cleaned up when done. This company will our choice for any install in the future.

Nelli Bagdasarian

14:48 20 Mar 24

We had a good experience. There were a few hiccups, but they were dealt with professionally and we love our finish product and more important, they are good people to work with.

Barbara Smith

01:28 16 Mar 23

The team at Lancaster Kitchens & Bath did an incredible job renovating my master bathroom. These folks keep their promises! A responsive, skilled team is with you every step of the process from the initial consult and design, to support for material selection, and a friendly onsite crew who knew their stuff. They know how to listen, pivot when changes are needed, and use great materials. Special shout out to Dennis whose customer service really sold me on their approach and Hannah who assisted in translating a paper design into what you see in the photos by working with me closely on selecting all the materials. She has a great eye! There were so many awesome folks like Farmer who came to my house and treated it like their own- if I try to name them all, I’ll miss someone. Highly recommend!

Brenda Feairheller

18:53 09 Nov 22

From beginning to end of this process the Employees of Lancaster Kitchens and Baths were Professional, friendly and became family. It was a large job so we saw them daily for a while so it was good that we liked everyone. We had some ideas of what we wanted but also needed some guidance and they had beautiful ideas for our rooms. We would definitely recommend them and plan on having them do additional work for us in the future. Thanks Everyone!!